Privacy Policy

Base Business Advisors Pty Ltd (referred to as “BASE” or “us” or “we” or “our) has created this privacy policy (the “Privacy Policy”) in order to demonstrate its firm commitment to the privacy of BASE’s contacts, customers, suppliers and prospective employees (“you” and when relating to you, “your”) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the “Privacy Act”).

Personal Information according to the Act means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

(a) whether the information or opinion is true or not; and

(b) whether the information or opinion is recorded in a material form or not.

This Privacy Policy applies to Personal Information collected by BASE.

This Privacy Policy does not apply to:

1. acts or practices of BASE that are directly related to employee records of current or former employees; and
2. the collection and handling of personal information not covered by the Act.

BASE will update this Privacy Policy as required. If it is changed, the changes will be posted on BASE’s website so that you are always aware of the sort of information collected, how the information may be used, and under what circumstances it may be disclosed by BASE chartered accountants.

If at any time BASE is required by law or in circumstances permitted by the Privacy Act to release information about you or your organisation, BASE must cooperate fully. For example, where BASE has reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been is being or may be engaged in, or in response to a subpoena, discovery request or a court order.

The kinds of Personal Information that BASE collects may include:

• contact details such as name, role or position, address, email address, mobile number, landline number and fax number;
• information relating to your circumstances and affairs (for example, such as your assets, liabilities, income, expenditure, employment details and history) relevant to the matters in which BASE is engaged by you;
• information regarding our communications with you and your attendance at seminars and promotional events held by us;
• if you are a prospective employee, information about your qualifications, skills and work experience; and/or if you are a supplier or prospective supplier, information about your business skills, services, products and prices.

BASE collects Personal Information by various means including when:

• you contact us with a question or inquiry;
• you engage us to provide Financial and Taxation, Audit, Business Advisory and/or System Support Services to you;
• you attend a seminar or event where BASE is hosting or presenting;
• our clients provide information relating to related and adverse parties relevant to the advice or services BASE is providing; BASE undertakes a search or investigation; and/or
• BASE collects Personal Information from its alliance partners and third parties, however this is only when you have authorised us to do so or you have knowingly provided that information to us. Any information provided to us in this manner will be protected in accordance with the Privacy Act.

BASE collects the information to enable us to

• successfully provide you with the services you engage us for;
• communicate with you & respond to requests;
• employ competent and diligent personnel;
• complete internal reporting; and/or
• provide our clients and other 3rd parties with updates on our services and also industry updates.

BASE will only collect, maintain and use the information for the purpose provided unless you have consented to alternate use of the information.

BASE also uses the Personal Information to send you information (either by e-mail or post) that you request. If at any time you receive material that you did not request or do not want to receive such material any more, for example, marketing material, you can contact info@basebusiness.com.au and opt out of these services.

Subject to its obligations at law or under the Privacy Act, BASE will not sell, rent, trade or otherwise supply to third parties any Personal Information obtained from you unless you give us your consent.
BASE uses a range of third-party service providers to ensure you receive quality and efficient services and to run our internal business systems. This means that individuals and organisations outside of BASE will at times have access to Personal Information held by BASE and may collect and use it on BASE’s behalf and with our permission.

Examples of these individuals and organisations include independent contractors and consultants, off-site security storage facilities, information technology and software providers, and debt collection agencies.

BASE utilises third-party software systems as part of our service delivery to you. At all times, your data is under BASE’s control and, as discussed further below, BASE has taken all reasonable security measures to protect your privacy.

BASE may at times develop aggregate (i.e. not individual) reports which incorporate some details from the Personal Information. The reports are for use by our business partners and do not include any personally identifiable information.

BASE takes reasonable physical, technical and administrative safeguards designed to protect against the loss, misuse, unauthorised access, alteration and/or disclosure of the Personal Information under its control.

These security measures include:

• Restricted access to Personal Information;
• Firewalls – protecting Servers and workstations;
• Encryption of data; and
• Confidentiality clauses in all employee agreements.

You can contact BASE to access, correct or update your Personal Information. Unless BASE is subject to confidentiality obligations or some other restriction on giving access to the information and BASE is permitted to refuse you access under the Privacy Act, BASE will endeavour to make your information available within 30 days. Examples of circumstances where BASE may refuse to give you access to your personal information include where:

• giving access would be unlawful;
• BASE reasonably believes that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
• giving access would have an unreasonable impact on the privacy of others;
• the information could reveal the intentions of a party in negotiations;
• giving access could prejudice the taking of appropriate action in relation to unlawful activity; and/or
• giving access could reveal evaluative information in a commercially sensitive decision-making process.

If you request to correct your personal information, BASE will correct, or, if it considers more appropriate, note your request for amendment of the information on your record.

BASE will not charge you to make a request to access your record but BASE may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
These actions can usually be taken by contacting BASE using the contact information in the “How to Contact Us” section
below.

If you have a complaint about BASE’s handling of your Personal Information, or in relation to your dealings with us about your Personal Information, you may contact us via the options as outlined below.

If you have any questions about this Privacy Policy, please contact:

By Mail: Complaints Manager, Suite 3, Harbour Pier, 335 Wharf Road, Newcastle NSW 2300
By Email: info@basebusiness.com.au